The Cost of Boundaries and Loopholes

Sitting on the chair in my office, my daughter shared a story about work... A customer desired a phone and the phone wouldn't arrive in the store until after she picked it up on her way in to work, the next day. She asked the customer to stop by at noon, and the customer asked if she could meet her at the store at ten. She said, "No, I'll be here to open at noon." The customer tried again, "I'd like to have my phone." She said, "I'd like to spend some time with my children, before I come in to work."